We know that success depends on earning the confidence of our customers by providing them with quality products, services, and solutions that bring value and peace of mind. Our commitment is to add value to our customers’ buildings and businesses through reliability, integrity, expertise, experience, intelligence and innovation.
Our trust is built upon over 150 years of unbroken service, and continuous, family-owned management. We respect our heritage and remain true to our legacy of trust.
And we know that we have to keep earning that trust every day.
We have over 30,000 specialist engineers, and every one of them is fully trained, certified and re-trained regularly to keep them up to date with the latest technologies, regulations and codes.
Behind them, experts from complementary disciplines add their own vital contributions to ensure quality, customer focus and continuous improvement in R&D, training, IT, marketing, testing, and much more.
We strive always to be a professional partner to our customers, by adding value to their business, and adding quality to the infrastructure of the urban world.
We have pioneered the elevator and escalator industry in developing intelligent, integrated and innovative mobility solutions.
The PORT Technology and myPORT integrated building and elevator control systems lead the world in providing high-performance, high-security mobility in complex contemporary buildings.
And Schindler Ahead has established us as leaders in adding elevators and escalators to the Internet of Things.
Smart solutions come from smart people with smart ideas and the encouragement to develop them. We will always be enablers of smartness.
Our present-day success is driven by our commitment to traditional core values such as customer service, quality, and safety, combined with our key strengths of creativity and innovation to produce intelligent solutions in response to customer needs. Our values describe how Schindler, as a company, and our employees behave, and are the principles upon which we base our business relationships:
More than 70,000 Schindler employees work around the clock to serve 2 billion people using our elevators and escalators every day. Safety for each one of our customers and employees is foremost.
As a service company, we rely on strong customer orientation as the basis for design and delivery of all products and services, as well as the continuous optimisation of our internal processes.
Our commitment to be perceived as a valuable partner for our customers can only be achieved through talented, engaged and skilled employees. We develop our people to understand our customers’ needs and tailor the most efficient solutions from our innovative products and services portfolio. We empower our people at all levels of the organisation to develop leadership and decision-making skills in order to shape the company’s successful future. Schindler nurtures a culture where passion, ambition and collaboration are the key enablers of its people.
All our employees, regardless of position, function or location, embrace the Schindler Code of Conduct. We foster open and trustworthy relationships between employees as well as with customers.
We aim to reflect genuine Swiss quality not only in product design but also in delivery, maintenance, and modernisation. Our century old legacy and track record in delivering value is a consequence of our ability to deliver reliable solutions.
Our long-term strategy is focused on generating sustained value for all the company’s stakeholders. The aim is to grow faster than the global elevator and escalator market and to build on a strong culture of innovation to improve our operating results. To support the realisation of these objectives, Schindler is implementing operational measures to increase customer satisfaction and operational efficiency, as well as strategic initiatives to promote innovation and enhance quality.
We have been a pioneer in vertical transportation since our company’s founding in 1874. Drawing on this strong culture and legacy of innovation, we continue to drive new systems and technologies aimed at anticipating the world’s needs for future mobility and improving the quality of life in cities.
Over the years, we have successfully launched numerous innovations in the market, including destination control systems and the first-ever patent for elevators without a machine room. Other landmark examples include development of exclusive elevator suspension traction media and ‘InTruss’ modernisation, which enables existing escalators to be upgraded with significantly reduced building impact.
With the advent of artificial intelligence, we have also established ourselves as a leading company in the development of the Internet of Elevators and Escalators (IoEE). ‘Schindler Ahead’ provides a unique, cloud-based digital toolbox connecting machine, users, technicians, and around-the-clock call centres in a closed-loop ecosystem. By investing in Digital Twin technology, Schindler is laying the groundwork to capture the full potential of artificial intelligence across the entire value chain. The start-up BuildingMinds develops solutions to optimise the management of entire building portfolios.
As one of the industrial sector’s leading digital companies, Schindler will continue to invest in the smart networking of products and digital processes.